Social intelligence was once defined as “the capability to effectively navigate and negotiate complex social relationships and environments.” But what does that mean today when it seems every conversation – and every major issue – is discussed ad nauseam on social and digital media? When perceived injustices – even those over a small $5 monthly fee or a basic customer service issue – are globally amplified? When a single troll can seriously dent your brand’s reputation? What is corporate social intelligence?
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