What is Your Organization’s Level of Corporate Social Intelligence?

Social intelligence was once defined as “the capability to effectively navigate and negotiate complex social relationships and environments.” But what does that mean today when it seems every conversation – and every major issue – is discussed ad nauseam on social and digital media? When perceived injustices – even those over a small $5 monthly fee or a basic customer service issue – are globally amplified? When a single troll can seriously dent your brand’s reputation? What is corporate social intelligence?